Lederer expands customer service 26 April 2021

From now on, all customers of Lederer GmbH will benefit from a new, powerful digital component – with automatic shipment notification on the day of dispatch, plus a tracking link to the logistic partner. Just another step towards digitisation by the specialist for stainless steel fasteners.

Markus Gebehenne, head of marketing/eBusiness at Lederer, comments: “We`ve put a lot of effort into developing and implementing this new service for our customers. We are sure that this offer will benefit everyone and that it will put us ahead in the industry.”

After activation, customers receive all relevant data for the order by email such as package type and weight, number of items contained, order and item numbers, item quantities and the shipping agent. The tracking link of the respective logistic partner is also included, so the shipment status of the expected or already completed delivery can be checked live at any time.

Customers can also choose between two options. Either there is a message only to the person who ordered items themselves – and then only about the items shipped for them – or there is a message about all shipped articles of the company  – to a freely selectable email address. 



Deputy Editor

Claire Aldridge Deputy Editor t: +44 (0) 1727 743 889


Having joined the magazine in 2012, Claire developed her knowledge of the industry through the numerous company visits, exhibitions and conferences she attended both in the UK and abroad.

Claire prides herself on keeping readers well informed and up to date with the latest industry news.