Lederer expands customer service 26 April 2021

From now on, all customers of Lederer GmbH will benefit from a new, powerful digital component – with automatic shipment notification on the day of dispatch, plus a tracking link to the logistic partner. Just another step towards digitisation by the specialist for stainless steel fasteners.

Markus Gebehenne, head of marketing/eBusiness at Lederer, comments: “We`ve put a lot of effort into developing and implementing this new service for our customers. We are sure that this offer will benefit everyone and that it will put us ahead in the industry.”

After activation, customers receive all relevant data for the order by email such as package type and weight, number of items contained, order and item numbers, item quantities and the shipping agent. The tracking link of the respective logistic partner is also included, so the shipment status of the expected or already completed delivery can be checked live at any time.

Customers can also choose between two options. Either there is a message only to the person who ordered items themselves – and then only about the items shipped for them – or there is a message about all shipped articles of the company  – to a freely selectable email address. 

 

www.lederer-online.com

Deputy Editor

Claire Aldridge Deputy Editor t: +44 (0) 1727 743 889

Biog

Having spent a decade in the fastener industry experiencing every facet – from steel mills, fastener manufacturers, wholesalers, distributors, as well as machinery builders and plating + coating companies, Claire has developed an in-depth knowledge of all things fasteners.

Alongside visiting numerous companies, exhibitions and conferences around the world, Claire has also interviewed high profile figures – focusing on key topics impacting the sector and making sure readers stay up to date with the latest developments within the industry.