Strategically investing to better serve customers 29 March 2024

Established in 2006, Strut Support Systems has a rich history of providing high-quality solutions in the field of metal framing – evolving from humble beginnings to become a prominent player within the sector. Here the Indian manufacturer discusses how it is committed to continued growth, sustainability and delivering excellence to customers.

What is it that Strut Support Systems offers customers?  What are the key factors that enable the company to stand out from competitors?

“At Strut Support Systems (SSS), we take pride in offering our customers a comprehensive range of high-quality products, including fasteners, strut channels and brackets – prioritising precision in every aspect of our manufacturing process in order to ensure our products meet the highest standards of quality and reliability. 

Thanks to our global reach, we are able to serve customers worldwide, offering them access to our superior products and expertise. In addition, our customer-centric approach involves understanding our customers’ unique requirements and providing customised solutions that address their specific challenges. Our streamlined production processes and efficient supply chain management help ensure that our customers receive their orders promptly and reliably. Plus, our knowledgeable and responsive team is always ready to assist customers – providing them with the support they need throughout their partnership with SSS.”

What are the types of products Strut Support Systems is able to manufacture and how do you guarantee the quality of the products?

“Our product portfolio reflects our dedication to providing comprehensive solutions for various industries, meeting the demands of projects with precision and reliability. That is why we specialise in manufacturing a diverse range of products.

Ensuring the highest quality is also at the core of our operations, which is why we implement rigorous quality control measures throughout the manufacturing process. From the selection of raw materials to the final inspection of finished products, we adhere to industry standards and conduct thorough testing to guarantee the durability, performance and compliance of our products. Our commitment to quality extends beyond meeting industry benchmarks; and as a business we strive to exceed expectations. That is why we have established quality management systems that are continuously monitored and improved to adapt to evolving standards and customer needs.

As a forward-thinking company, we are always exploring opportunities to enhance our product portfolio and manufacturing capabilities. Our commitment to innovation drives us to stay ahead of industry trends and technological advancements. 

Going forward, we have plans to expand our product offerings in response to the dynamic needs of our customers and emerging market demands. This growth strategy involves investing in research and development, exploring new materials and manufacturing processes, as well as collaborating with industry partners to ensure that we continue to provide cutting-edge solutions.”

What additional services is Strut Support Systems able to supply customers and how do you work with customers to find fastening solutions?

“We believe in providing comprehensive solutions to our customers beyond our core product offerings. This includes customisation services, as we understand that each project has unique requirements. Our experienced team works closely with customers to tailor products to their specific dimensions, materials and finishes. Our in-house team of experts is also available to offer technical support and guidance, whether it’s selecting the right fasteners for a particular application or providing installation advice. 

We recognise the importance of a reliable and efficient supply chain and as a business we look to work closely with customers to streamline their procurement process, offering flexible delivery schedules and inventory management solutions to meet their project timelines. We also offer training sessions and workshops to help customers better understand our products, their applications, as well as best practices for installation. 

We understand that fastening solutions can be complex, which is why we collaborate closely with customers to identify challenges and develop tailored solutions. Our team is adept at problem solving, ensuring that the fastening solutions we provide align perfectly with the unique needs of each project.

To work with customers in finding fastening solutions, we begin by engaging in a detailed consultation to understand the specific requirements, constraints and challenges of the project. Our team then conducts a thorough analysis of the project’s needs, considering factors such as load bearing requirements, environmental conditions, as well as material compatibility. Based on the information gathered, we provide tailored recommendations for fastening solutions, taking into account the best suited products from our portfolio or proposing custom solutions when necessary.  Throughout the collaboration, we maintain open and continuous communication with our customers, ensuring that their feedback is incorporated into the final solution.”

What are the key markets for Strut Support Systems and how have these markets developed recently?

“We operate in diverse markets, catering to the unique needs of various industries, including construction, automotive and aerospace. Each of these markets has experienced distinctive developments, challenges and opportunities recently. For instance, the construction industry has been a cornerstone for our products. Despite facing challenges such as fluctuating material costs, and regulatory changes, we have observed steady growth in the sector – driven by increased infrastructure projects globally. The demand for durable and high performance fastening solutions remains strong, aligning with our commitment to quality.

Thanks to this commitment to quality, innovation, and customer-centric solutions, we are well positioned to navigate these challenges and capitalise on opportunities in our key markets. We remain vigilant, adaptive and dedicated to maintaining our position as a trusted partner in these dynamic industries.”

What investments has Strut Support Systems recently made? Why did you decide to make these investments and what are the advantages to the business and its customers?

“At SSS, we recognise the importance of strategic investments to enhance our capabilities, drive innovation and better serve our customers. In recent years, we have made significant investments in specific areas or initiatives, including technology and automation, research and development, environmental sustainability, supply chain optimisation, employee training and development, operational efficiency, innovation and product development, as well as customer satisfaction. 

Firstly, having recognised the transformative impact of technology in our industry, we have invested in state of the art technologies and automation solutions that have not only streamlined our manufacturing processes but also improved efficiency, reduced lead times, as well as enhanced overall quality – enabling us to fulfil orders more quickly and with higher precision. 

At SSS we also understand the importance of a robust and agile supply chain, which is why we have made investments directed towards optimising our supply chain processes. This helps ensure a timely and reliable delivery of our products to customers, even in the face of global challenges or disruptions.

We have also placed a strong emphasis on research and development, with recent investments signifying our commitment to staying at the forefront of the industry, such as introducing new products, improving existing products, as well as addressing emerging challenges. 

Finally, our team is our greatest asset, which is why we have invested in comprehensive training and development programmes to empower our employees. These initiatives enhance their skills, keep them updated on industry best practices, as well as foster a culture of continuous improvement. 

Thanks to our well trained team, streamlined supply chain processes, as well as other key investments, we are able to provide an improved customer experience – with faster deliveries, reliable service and innovative products enhancing overall customer satisfaction.”

Sustainability is a key topic within the European fastener market, what steps has Strut Support Systems taken in regard to sustainability?

“Sustainability is a paramount consideration at SSS and we recognise the increasing importance of environmental responsibility within the fastener market – particularly in regions like Europe. 

That is why as a business we have looked to prioritise the use of environmentally friendly and sustainable materials in our manufacturing processes. This includes responsibly sourced raw materials and an ongoing commitment to identifying and adopting eco-friendly alternatives. SSS has also invested in energy efficient technologies to minimise our environmental footprint and we continually assess and enhance our manufacturing processes to reduce energy consumption and improve overall efficiency. 

Our company also actively works towards minimising waste generation. We have implemented recycling programmes within our facilities and collaborate with suppliers to reduce packaging waste. Additionally, we explore opportunities to repurpose or recycle materials used in our production processes. 

We have also aligned our operations with internationally recognised environmental standards and certifications. We adhere to and seek certifications that validate our commitment to sustainable practices, providing assurance to our customers and stakeholders. 

Innovation is also a driving force behind our sustainability efforts and we continuously explore and look to implement innovative technologies and materials that help lower the environmental impact. This includes the development of fasteners designed for longevity, reusability and recyclability. 

Finally, our company actively engages with stakeholders, including customers, suppliers, and industry partners, to foster a shared commitment to sustainability. Collaborative efforts help us identify new opportunities and best practices to further enhance our environmental performance. 

We believe in transparency about our sustainability efforts and provide regular updates on our sustainability initiatives, progress and performance. We are committed to open communication with our stakeholders about our environmental stewardship.”

What are the advantages of being an Indian fastener manufacturer?  What are the benefits to customers and why should they look to partner with Strut Support Systems?

“As an Indian fastener manufacturer, we bring several distinct advantages to the table – providing unique benefits to our customers. India is known for its cost-effective manufacturing capabilities and at SSS we leverage this advantage to provide high-quality fasteners at competitive prices, offering cost-effective solutions for our customers without compromising on quality.

India also boasts a skilled and technically proficient workforce, which is why our team is composed of experienced professionals who contribute to the precision engineering and quality manufacturing of our products. Being a versatile fastener manufacturer, we are able to offer a diverse product portfolio that allows customers to source multiple components from a single, reliable supplier – streamlining their procurement process. 

We also understand the importance of customisation and work closely with our customers to tailor solutions that meet their specific requirements, whether it’s custom dimensions, materials or finishes.”

What general trends do you see for fastener manufacturing?

“As we look ahead, several trends are shaping the future of fastener manufacturing. The integration of digital technologies, automation, and data analytics in manufacturing processes, is a prominent trend. That is why we are investing in Industry 4.0 technologies to enhance efficiency, reduce lead times, as well as offer more customised solutions to our customers.  

The global emphasis on sustainability, which we have just mentioned, is also a driving force in the fastener industry. We are committed to eco-friendly practices, exploring sustainable materials and adopting manufacturing processes that minimise environmental impact. This aligns with the increasing demand for sustainable solutions in the market.

Customers are also increasingly seeking customised fastening solutions that meet their specific project requirements, which is why we are enhancing our capabilities to provide tailored products – working closely with customers to understand their needs and delivering solutions that go beyond ‘off the shelf’ offerings. The demand for fasteners with advanced materials and coatings is on the rise, driven by factors such as increased durability and corrosion resistance. We are staying at the forefront of material science, exploring innovative materials and coatings to offer high performance fasteners that meet evolving industry standards.

The importance of a resilient global supply chain has also been underscored by recent events. We are actively diversifying and optimising our supply chain to ensure a reliable and agile response to market dynamics and potential disruptions. Collaboration is becoming increasingly vital in the fastener industry and at SSS we are fostering partnerships with customers, suppliers, and research institutions, to drive innovation, share expertise and collectively address challenges in the market.”


Content Director

Will Lowry Content Director t: +44 (0) 1727 743 888


Will joined Fastener + Fixing Magazine in 2007 and over the last 15 years has experienced every facet of the fastener sector - interviewing key figures within the industry and visiting leading companies and exhibitions around the globe.

Will manages the content strategy across all platforms and is the guardian for the high editorial standards that the Magazine is renowned.