Fixfast, a UK manufacturer and supplier of quality building envelope fasteners, has launched ‘My Account’ – a new self-service online portal that allows customers to make and manage orders wherever they are, whenever they want.
As well as being able to order from Fixfast’s range of more than 5,500 products, logged in customers have instant access to all account information. With ‘My Account’, customers can also view and track orders, including delivery status, create lists of favourite items, download invoices, credit notes and pay online, as well as make quick repeat orders. Customers can also access technical information and data sheets, as well as set company permissions according to job role.
“Our five star customer service now extends online,” explains Steve Coppins, customer services manager at Fixfast. “We have a ‘Complete Customer Care’ philosophy and wanted to build a portal for that online – to match the high-level of service we’re already known for by phone and email.”
“We thought carefully about the most common requests we get from customers and made sure they can access those things easily and intuitively through ‘My Account’. By automating many of our processes, we’re able to give customers the information they need quickly and at a time that suits them.”
Having spent a decade in the fastener industry experiencing every facet – from steel mills, fastener manufacturers, wholesalers, distributors, as well as machinery builders and plating + coating companies, Claire has developed an in-depth knowledge of all things fasteners.
Alongside visiting numerous companies, exhibitions and conferences around the world, Claire has also interviewed high profile figures – focusing on key topics impacting the sector and making sure readers stay up to date with the latest developments within the industry.
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