Insight

Through the continued develop of its logistics technology, products, and customer service, Ambrovit has been able to adapt and respond to the challenges of its customers and the market over recent years.

Ambrovit SpA is able to ensure the fast delivery of all its products, within 22 – 48 hours, thanks to its efficient warehouse operations, which the company believes is its most significant value-added service. This is underlined by the company further investing in its warehouse with the introduction of a new automated system that manages quality control for incoming materials – that need to be pre-stored, inspected and made available for sale.

Another major value-added service is Ambrovit’s consistent product quality control, resulting in the award of the highest certifications. To meet its customers’ requirements, Ambrovit continuously carries out market research to assess the development of new products both for market segments already in existence and for new areas of application. This helps the company continuously expand its range with innovative products for new applications. For instance, within its catalogue there are new patented screws that can be fixed directly to concrete and are ETA certified.

Whilst Ambrovit has always worked to ensure that its customer service is all encompassing – such as ‘just in time’ delivery, order control, and prompt shipments – the company has still taken steps forward by developing its aftersales support. Qualified personnel are now able to assist customers with information on product usage or applications, as well as give advice on what product to buy for set requirements.

Thanks to these developments, Ambrovit has been able to firmly establish itself within the market – with a strong expansion both at national and at European level. However, like many other companies, Ambrovit has suffered the negative impacts of the Covid-19 epidemic – both in terms of sales and turnover, which has significantly and unexpectedly affected its plans for 2020. Nevertheless, Ambrovit realises that it has to address these challenges whilst continuing its work with renewed resolve and experimenting with new methods of organisation, operation and management.

“The phrase ‘every problem is an opportunity to grow’ has never been truer,” states the company. “The results we are seeing from the new working models we have instituted have been very encouraging and we may look to continue them in the future post Covid-19.”

From the first foreshadowings of the pandemic, Ambrovit set to work to combat the possible spread of infection with a series of measures designed primarily to safeguard its staff. The company also rigorously implemented all government advice, with prevention measures remaining an integral part of its working practices.

Regarding the management of operations with its suppliers, nothing has changed. Although Ambrovit is unable to travel or make direct contact and checks with supply chains in the sector, it has cemented such sound relations with its suppliers over the years that, even if contacts for the time being are only by video conference, it is still able to maintain effective relations – ensuring consistency of supply. The same applies to the relationship with its customers, whom it has still managed to provide with the products they require.

“Lockdown and restrictions on international operations have resulted in a downturn in our market, reducing consumption and therefore turnover,” states Ambrovit. “However, we remain passionate about our work, trusting that the markets can soon bounce back to their customary pace with a constructive upturn. Obviously, the pandemic has changed the plans we had for 2020, so we shall now regard 2020 as a year of transition and a year in which to strengthen the base of the ‘springboard’ we will use to help us jump into the future.”

www.ambrovit.com