ForgeFix Ltd, the fastener and fixing distributor to a network of national and independent retailers and merchants throughout the UK & Europe, is reassuring its customers that it has been doing everything it possibly can to overcome supply chain issues – due to container shortages over recent months.
The company, which has manufacturing facilities in the Far East and has supply chain managers in situ, has also expanded its customer service team to provide extremely high service levels to its merchant network. ForgeFix believes that despite the disruption the crisis has caused, its long-term investment in its supply chain is paying off.
“This is an extremely challenging time but it’s been inspiring to see our team formulate creative and flexible solutions that have kept our supply chain moving,” explains Michael Brown, managing director of ForgeFix. “We’ve been able to achieve this through the identification of the correct suppliers and remaining loyal to them, as well as having a dedicated import team managing the incoming supply – supported by an excellent shipping agent. It’s all backed by the flexibility and team ethos to work weekends and nights to offload containers.”
Michael continues: “If any of our customers have any questions, then please speak with our Customer Service team. We have been praised by many customers for our honesty when explaining the situation, even when the news is not always positive. We are confident our long-term supply chain management and strategy is the right one. Supply has been impacted but I would like to thank all of our merchant customers who have been patient as we work extremely hard to minimise the effect on them.”
Will joined Fastener + Fixing Magazine in 2007 and over the last 12 years has experienced every facet of the fastener sector - interviewing key figures within the industry and visiting leading companies and exhibitions around the globe.
Will manages the content strategy across all platforms and is the guardian for the high editorial standards that the Magazine is renowned.